Web Design
Payments for custom design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by A Cultivated Mindset, and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
Web & Mobile Application Development
Payments for custom web & mobile development projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid are retained by A Cultivated Mindset and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
Search Engine Optimization, Internet Marketing and Social Media Optimization
Payments for Search Engine Optimization, Internet Marketing and Social Media Optimization services are nonrefundable, and A Cultivated Mindset do not issue pro rata refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All Setup fees are nonrefundable as it is applied to costs immediately incurred by A Cultivated Mindset in initiating services. If a project is cancelled or postponed, all monies paid are retained by A Cultivated Mindset and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
Chargebacks
If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.
Website Hosting
Payments for past months of web hosting are non-refundable. Hosting accounts are set up at the time of order and are allotted a specific amount of server resources, according to the plan purchased. If client did not make use of the account, payment for services is still due. Hosting accounts are not canceled until notice is received from the client in writing, or until 15 days after due date of payment not received. If client paid for hosting account for 6 or 12 months ahead and cancels service before plan expiration date, a refund may be given for the months not yet elapsed. If client received free products and/or services with their hosting plan purchase, the value of the free services will be deducted from the refund amount. A Cultivated Mindset reserves the right disable and/or terminate a user’s account if a user is found in violation of the terms. Accounts terminated due to policy violations will not be refunded.
Late Payment Policy
If you pay your bills on time, we sincerely thank you, and there is no need for you to read further. We believe our agreement with you is simple — we will provide services, all we ask is that you pay us when you receive our invoice. We do not need reminders to provide services, we don’t believe you should need several reminders to pay us. The more important the work you need and the quicker you need that performed, the more important your payment to is and the quicker we would like to receive it.
Invoicing
We will send you an invoice at the beginning or conclusion of a project, or every week, depending upon the nature of that project. We will send the invoice to the e-mail address specified by you. If the e-mail bounces, we will attempt to contact you by other means. If the e-mail does not bounce, we will assume you received it.
Due Date
Payments are due and payable upon your receipt of our invoice or agreed upon terms which will be stated on the invoice. We would like to have payment in our office within 15 days of the invoice due date. Work on the project will not commence in most cases unless payment or deposit has been received.
Late Payments
If we have not received your payment in our office within the invoice due date, we will send you an email reminder. If we have not received your payment within 30 days, we will require a fifty percent down payment on future work. Also, we will add a 10% late payment fee to your next monthly invoice. The minimum late payment fee is $20.00. The purpose is to defray the costs associated with collecting late payments.
Credit Card Payments Declined
If you have given us your credit card information, so that we can automatically charge your credit card for your periodic billing, and if your credit card is declined for payment, we will send you an e-mail notice. If your credit card is declined for more than one monthly payment, your account may be subject to a $20.00 late payment fee. (If your credit card has expired, we will not add any fees to your account. Instead, we will send you an e-mail notice asking for updated credit card information.)
Late Payment (2rd occurrence in a 12-month period)
If a late payment occurs a second time within 12 months, we will require prepayment for all services ordered for a six-month period.
Non-Payment
If you refuse to pay us, or do not respond to our e-mails, we will make every effort to collect the debt. As a reminder, you have agreed that all costs we incur associated with collecting debts, including attorneys’ fees and court costs, will be paid by you.