What NOT to Do in the Website Maintenance Industry

January 16, 2021 in Education

So, you just invested a sizeable chunk of resources in building a mobile responsive website to draw in traffic for your website. With this in place, you need not worry about website maintenance for the next couple of years.

Get this thought out of your mind right away.

What not to do with website maintenance

Your website is the foundational base of your online business presence. Without a functional and up to date website, your business will suffer. In today’s business world, the website is the first point of call for anyone interested in learning about your business, purchasing your product, or looking for your business contact information.

This is more reason why you need to pay ample attention to website maintenance. While there are routines, there are also what not to do when carrying out website maintenance.

In this post, the focus will be on the issues to avoid when carrying out website maintenance.

1. NOT Scheduling Regular Maintenance

We are not talking about backups here but website maintenance, which cannot be largely automated. Maintenance of a website requires time, technical know-how, and discipline. Interestingly, website maintenance may not consume more than a quarter of an hour.

However, find yourself skipping regular website maintenance. You’ll find yourself having to squash bugs and deal with other unforeseen issues.

The happiness of your customers is hinged on the functionality and bug-free performance of your website.

2. NOT Backing Up Enough

If all you got is one copy of your data, then you don’t have data. There is a possibility that you can lose the data in an instant. What now happens when you lose the single copy of data, and there’s no backup?

Yes, your host is likely to keep a backup of your website; what stops you from having your won backup rather than relying on someone else to bail your out in the event of data loss?

It’s wrong for you not to set up automatic back-ups and keep them in different versions. Back up weekly and keep three months worth of back-ups.

3. Trying To Reinvent The Wheel

Regardless of how sure you are of your skills, don’t try to build anything from scratch in solving a problem. Yes, you think whoever wrote the initial code must be an idiot, and you can come up with something better before the close of work, don’t do it.

Rather than being overwhelmed by the problem, take a breather by walking away from your keyword. A custom-coded solution is not always what you need for every problem thrown your way.

Let’s even say you can do it better. The question is, are you being made to come up with a solution from scratch?

4. Keeping Outdated Contents

While there may be plenty of reasons why you should not skip website maintenance, keeping outdated content on your website should be one of the biggest. Never at any point, should you leave outdated information on your website.

You will be doing your website great disfavor if visitors cannot find the right information. Not to forget that search engines will penalize you if you don’t refresh your content often.

By keeping outdated content, your conversion rate will take a hit for it.

5. Skipping Analytics

It’s about being able to identify problems with your website, including the opportunities. When you now decide to skip reviewing your analytics, how will you be able to identify these?

With the analytics, you’ll see areas of improvement for your website. When you notice dwindling traffic, the analytics could offer an inkling into what’s wrong.

There’s no one size fit all approach to understanding analytics but never skip the data.

Final Thoughts

After investing in a functional website, you should not neglect the importance of website maintenance. It’s the only way to keep your website running and driving more customers to your business.

It’s not about maintaining your website every day, but don’t leave your website susceptible to hacks, bugs, and crashes.

How to Get Hired in the Mobile App Support Industry

January 14, 2021 in Application Development, Community

Let’s state this clearly before going in-depth into the blog; while you are wondering how to get hired in the mobile app support industry, your potential employers are also searching for how to hire the best hands for their mobile app support. That’s to say, while you are interested in being the employee that employers want, the employers are also in search of the perfect employees.

Hiring capable hands as part of the mobile app support team is always a priority on any forward thinking business plans. That’s to tell you that there is a mobile app developer or a business out there in need of your services. To get hired, we’ll try to follow what every potential employer is likely to do to hire anyone for their mobile app support.

How to get hired in the mobile app support industry

Firstly, ponder about what your potential employer is likely to do;

  • Where to hire for mobile app support
  • What are the benefits you are likely to bring to their mobile app support team?
  • What are the questions that should be asked to arrive at the perfect candidate?
  • Drawing out a checklist of what to look for in the perfect candidate
  • What’s the best procedure to follow to hire the perfect candidate?

In line with this, to help you get hired in the mobile app support industry, we’ll answer the questions to suit your needs and position you as the perfect candidate;

1. Where To Hire For The Mobile App Support Team

There are options for the recruiter to choose from. Your role as the potential employee is to position yourself where the recruiter is likely to look.

Social Media

Don’t underrate the role social media play in filling up roles today. Today, recruiters comb social media in search of the perfect candidate. Aside from social media, there are also online directories such as Clutch, AppFutura, and GoodFirms.

Maximize the opportunities these social media and online directories offer. Position yourself on these outlets as a mobile app support specialist.

Freelance Websites

You may not be a fan of freelance platforms, but if you want to make it easier to get hired, you need to take your position on these platforms. We are talking about Fiverr, Freelancer.com, Upwork, and others.

Just know that recruiters who use these platforms are aiming for affordable mobile app support employees.

Mobile App Support Agencies

You may decide to be part of a mobile app support agency or float one. When businesses want the highest quality available, they turn to these agencies. You must know your onions if you decide to take this route. There may be a need to hire other capable hands, as you’ll be swamped with tasks in little time.

Know your onions and be able to prove it in the shortest time possible.

2. What Benefits Are You Bringing To The App and The Mobile App Support Team?

This is another area of concern for businesses in need of a mobile app support specialist. Different yardsticks employed to measure the benefits accruable from hiring a mobile app support specialist.The yardstick is dependent on what the business set as a goal for the app. The essential benefits expected will, however, cover these five key areas;

  • Great quality-cost ratio
  • Risk management
  • Understanding of the customer experience
  • Pre and post-launch support and maintenance
  • Time-saving

Suppose you can prove to be capable in deliver in these 5 key areas. In that case, you are likely to find the recruiter sending you congratulatory mail soon.

3. What Are The Questions to Be Asked to Arrive at The Perfect Candidate?

The recruiter will want to know about your years of experience as a mobile app support professional for a start. Your technical proficiency and specialization is another area of concern the recruiter will test you on. Next will be the number of successful mobile app support projects you’ve handled in the past.

Be ready to showcase your awards, achievements, and technical certifications, also as a mobile app support professional. The recruiter will also be interested in your knowledge of their products.

More so, get ready to prove your mettle in the above areas, and you are going to find it easy to get hired in the mobile app support industry.

4. What Are The Recruiters Looking For In Their Potential Employees

To gain insight into this, you should dig a bit into the mobile app of the hirer. Try and know the flaws, weaknesses, and strengths of their mobile app. This more like a rejoinder to the last point on questions to be asked.

This could range from industry experience, English proficiency, rates, payment process, bug fixing, and many other areas of concern. Be ready to show the recruiter you meet up in these areas. You can only know the criteria by doing adequate research about the company and its app.

5. What’s The Best Procedure to Hire The Best Candidate?

Be aware that the recruiter will be doing all that is possible to avoid hiring the wrong candidate. That’s the more reason why you have to position yourself also as the best candidate. Nonetheless, it starts with the remuneration; a low price tag may not get you hired. Recruiters know that quality does not equate to a low price. Therefore, they may not consider price when hiring for their mobile app support.

You’ve got to be able to showcase adequate knowledge about the mobile app and its business. That way, the recruiter knows you’ll deliver when hired.

Final Thoughts

Getting hired in the mobile app support industry does not come easy. You need to be able to prove beyond doubt that you are the best candidate for the job.

Conclusively, be sure you have a perfect understanding of what individual clients need before the interview process. This will provide you a soft landing and increase your chances of getting the job.

7 Best Mobile Apps for Mobile App Support

January 12, 2021 in Application Development, Community

In recent years, the mobile app industry has experienced growth in multiple folds. With the growth is also the increase in customer concerns and issues. This has create a critical need for mobile apps for mobile app support. There are no less than 3.5 billion smartphone users today, which is driving the mobile app industry faster than envisaged.

If you are wondering what these people are doing on their phones, 88% of the time, many are using one app or another. As a player in the mobile app industry, you should be only concerned about the number of people using your app and the number of people satisfied with your app.

Mobile Apps For Mobile App Support

The reason is simple; if you cannot provide a unique user experience and mobile app support, you are likely to lose the users to a competitor. While the ability to provide a unique user experience depends on your development team, you may have to rely on trusted mobile app support tools to address your mobile app users’ concerns.

To this end, we’ll be doing a quick review of the ten best mobile apps for mobile app support.

1. FAQ

Think of FAQ as an email composer, where you can keep all of the answers to the questions your mobile app users are likely to ask. There’s a huge likelihood that your mobile app users will have similar issues; FAQ’s work is to relieve you of the stress by providing answers to their worries.

Simply put, FAQ allows you to be able to respond to customer issues in seconds. There’s already an email tailored to their request.

2. Zendesk

This relies on a ticket-based customer support system. There is also a community and knowledge feature that mobile app users can consult if they run into issues. From your end, you can access all support tickets. This allows you to work on the issues raised and viewing the activities on each ticket.

Zendesk is available on Android, Windows, and iOS.

3. Satisfaction Remote

The beauty of Satisfaction Remote lies in the ability to embed a code within your app. Satisfaction Remote powers Get Satisfaction, a customer support app. Get Satisfaction is in the business of providing support and collating feedback for mobile apps with a wide range of features.

Satisfaction Remote is only available on iOS.

4. OTRS

OTRS prides itself as a flexible customer service tool with the intent of empowering teams. It’s all about improving the quality of mobile app support. OTRS provides customers the care they need by simplifying contacting support and getting answers to their concerns.

With OTRS, everyone has all they need to succeed. You can check assigned queues, watch-list, and escalated tickets.

5. Kayako

Kayako is a helpdesk tool for personal and connected customer support. Available in multiple languages across Facebook, Live Chat, Email, and Twitter channels. It offers full ticket management, time tracking, filters, and search tools. You can easily respond to customer requests and concerns in real-time.

Kayako is available on Windows, iOS, and Android.

6. UserVoice

In about a few lines of code, UserVoice can be integrated into a native app. The all in one platform delivers on providing a helpdesk, easy to use feedback system, and knowledge management tools for native apps.

With UserVoice, you have a single solution for providing support to your mobile app users.

7. Parature

Parature prides itself as a multi-channel mobile app support tool with a ticket system and customer chat application. The intent of Parature is for your customers to leverage the wide range of tools in accessing the best support experience.

You can look up tickets by number, update tickets, and use other features that allay your mobile app users’ concerns.

Final Thought on Mobile Apps For Mobile App Support

While there are tons of mobile apps for mobile app support out there, these seven can get you ahead of your competitors in delivering exceptional mobile app support.

Let’s know which you are using and how it has been able to help your mobile app.