How to Get Hired in the Mobile App Support Industry

January 14, 2021 in Application Development, Community

Let’s state this clearly before going in-depth into the blog; while you are wondering how to get hired in the mobile app support industry, your potential employers are also searching for how to hire the best hands for their mobile app support. That’s to say, while you are interested in being the employee that employers want, the employers are also in search of the perfect employees.

Hiring capable hands as part of the mobile app support team is always a priority on any forward thinking business plans. That’s to tell you that there is a mobile app developer or a business out there in need of your services. To get hired, we’ll try to follow what every potential employer is likely to do to hire anyone for their mobile app support.

How to get hired in the mobile app support industry

Firstly, ponder about what your potential employer is likely to do;

  • Where to hire for mobile app support
  • What are the benefits you are likely to bring to their mobile app support team?
  • What are the questions that should be asked to arrive at the perfect candidate?
  • Drawing out a checklist of what to look for in the perfect candidate
  • What’s the best procedure to follow to hire the perfect candidate?

In line with this, to help you get hired in the mobile app support industry, we’ll answer the questions to suit your needs and position you as the perfect candidate;

1. Where To Hire For The Mobile App Support Team

There are options for the recruiter to choose from. Your role as the potential employee is to position yourself where the recruiter is likely to look.

Social Media

Don’t underrate the role social media play in filling up roles today. Today, recruiters comb social media in search of the perfect candidate. Aside from social media, there are also online directories such as Clutch, AppFutura, and GoodFirms.

Maximize the opportunities these social media and online directories offer. Position yourself on these outlets as a mobile app support specialist.

Freelance Websites

You may not be a fan of freelance platforms, but if you want to make it easier to get hired, you need to take your position on these platforms. We are talking about Fiverr, Freelancer.com, Upwork, and others.

Just know that recruiters who use these platforms are aiming for affordable mobile app support employees.

Mobile App Support Agencies

You may decide to be part of a mobile app support agency or float one. When businesses want the highest quality available, they turn to these agencies. You must know your onions if you decide to take this route. There may be a need to hire other capable hands, as you’ll be swamped with tasks in little time.

Know your onions and be able to prove it in the shortest time possible.

2. What Benefits Are You Bringing To The App and The Mobile App Support Team?

This is another area of concern for businesses in need of a mobile app support specialist. Different yardsticks employed to measure the benefits accruable from hiring a mobile app support specialist.The yardstick is dependent on what the business set as a goal for the app. The essential benefits expected will, however, cover these five key areas;

  • Great quality-cost ratio
  • Risk management
  • Understanding of the customer experience
  • Pre and post-launch support and maintenance
  • Time-saving

Suppose you can prove to be capable in deliver in these 5 key areas. In that case, you are likely to find the recruiter sending you congratulatory mail soon.

3. What Are The Questions to Be Asked to Arrive at The Perfect Candidate?

The recruiter will want to know about your years of experience as a mobile app support professional for a start. Your technical proficiency and specialization is another area of concern the recruiter will test you on. Next will be the number of successful mobile app support projects you’ve handled in the past.

Be ready to showcase your awards, achievements, and technical certifications, also as a mobile app support professional. The recruiter will also be interested in your knowledge of their products.

More so, get ready to prove your mettle in the above areas, and you are going to find it easy to get hired in the mobile app support industry.

4. What Are The Recruiters Looking For In Their Potential Employees

To gain insight into this, you should dig a bit into the mobile app of the hirer. Try and know the flaws, weaknesses, and strengths of their mobile app. This more like a rejoinder to the last point on questions to be asked.

This could range from industry experience, English proficiency, rates, payment process, bug fixing, and many other areas of concern. Be ready to show the recruiter you meet up in these areas. You can only know the criteria by doing adequate research about the company and its app.

5. What’s The Best Procedure to Hire The Best Candidate?

Be aware that the recruiter will be doing all that is possible to avoid hiring the wrong candidate. That’s the more reason why you have to position yourself also as the best candidate. Nonetheless, it starts with the remuneration; a low price tag may not get you hired. Recruiters know that quality does not equate to a low price. Therefore, they may not consider price when hiring for their mobile app support.

You’ve got to be able to showcase adequate knowledge about the mobile app and its business. That way, the recruiter knows you’ll deliver when hired.

Final Thoughts

Getting hired in the mobile app support industry does not come easy. You need to be able to prove beyond doubt that you are the best candidate for the job.

Conclusively, be sure you have a perfect understanding of what individual clients need before the interview process. This will provide you a soft landing and increase your chances of getting the job.

7 Best Mobile Apps for Mobile App Support

January 12, 2021 in Application Development, Community

In recent years, the mobile app industry has experienced growth in multiple folds. With the growth is also the increase in customer concerns and issues. This has create a critical need for mobile apps for mobile app support. There are no less than 3.5 billion smartphone users today, which is driving the mobile app industry faster than envisaged.

If you are wondering what these people are doing on their phones, 88% of the time, many are using one app or another. As a player in the mobile app industry, you should be only concerned about the number of people using your app and the number of people satisfied with your app.

Mobile Apps For Mobile App Support

The reason is simple; if you cannot provide a unique user experience and mobile app support, you are likely to lose the users to a competitor. While the ability to provide a unique user experience depends on your development team, you may have to rely on trusted mobile app support tools to address your mobile app users’ concerns.

To this end, we’ll be doing a quick review of the ten best mobile apps for mobile app support.

1. FAQ

Think of FAQ as an email composer, where you can keep all of the answers to the questions your mobile app users are likely to ask. There’s a huge likelihood that your mobile app users will have similar issues; FAQ’s work is to relieve you of the stress by providing answers to their worries.

Simply put, FAQ allows you to be able to respond to customer issues in seconds. There’s already an email tailored to their request.

2. Zendesk

This relies on a ticket-based customer support system. There is also a community and knowledge feature that mobile app users can consult if they run into issues. From your end, you can access all support tickets. This allows you to work on the issues raised and viewing the activities on each ticket.

Zendesk is available on Android, Windows, and iOS.

3. Satisfaction Remote

The beauty of Satisfaction Remote lies in the ability to embed a code within your app. Satisfaction Remote powers Get Satisfaction, a customer support app. Get Satisfaction is in the business of providing support and collating feedback for mobile apps with a wide range of features.

Satisfaction Remote is only available on iOS.

4. OTRS

OTRS prides itself as a flexible customer service tool with the intent of empowering teams. It’s all about improving the quality of mobile app support. OTRS provides customers the care they need by simplifying contacting support and getting answers to their concerns.

With OTRS, everyone has all they need to succeed. You can check assigned queues, watch-list, and escalated tickets.

5. Kayako

Kayako is a helpdesk tool for personal and connected customer support. Available in multiple languages across Facebook, Live Chat, Email, and Twitter channels. It offers full ticket management, time tracking, filters, and search tools. You can easily respond to customer requests and concerns in real-time.

Kayako is available on Windows, iOS, and Android.

6. UserVoice

In about a few lines of code, UserVoice can be integrated into a native app. The all in one platform delivers on providing a helpdesk, easy to use feedback system, and knowledge management tools for native apps.

With UserVoice, you have a single solution for providing support to your mobile app users.

7. Parature

Parature prides itself as a multi-channel mobile app support tool with a ticket system and customer chat application. The intent of Parature is for your customers to leverage the wide range of tools in accessing the best support experience.

You can look up tickets by number, update tickets, and use other features that allay your mobile app users’ concerns.

Final Thought on Mobile Apps For Mobile App Support

While there are tons of mobile apps for mobile app support out there, these seven can get you ahead of your competitors in delivering exceptional mobile app support.

Let’s know which you are using and how it has been able to help your mobile app.

Why We Love React Native (And You Should, Too!)

January 6, 2021 in Application Development, Community

The popularity of React Native is on the rise, and there are thousands of apps built on the technology. There’s rarely any of the big tech companies yet to embrace React Native. They are all building their latest apps on the platform.

With just a single codebase, you can come up with native iOS and Android apps. In reality, react-native has changed mobile app development, becoming the favorite mobile development framework.

Why we love React Native

It’s time to look beyond hate and have a full understanding of the framework. With a humble beginning in 2013, React Native has grown in leaps and bounds. By devoting time to understanding the functionalities of React Native, you are making a lifelong decision.

There are millions of React Native developers, and we’ve gone all out to know why they all love the framework;

1. The Ability to Create Native-Like Experience

The birth of React Native was at a Facebook Hackathon in 2013. Officially announced in 2015 at the Facebook React Conference. It was to correct a mistake made by Facebook by pitching its tent with HTML5. There’s a reason React Native was built;

“Creating Native like experience on both mobile and tablet with a level of consistency on multiple operating systems.

With Facebook achieving this ultimate goal through React Native, they dumped HTML5.

2. Developer Efficiency Across All Platforms

It does not matter the platform you care about, React Native will bring out the shine. As a programming framework, you can bring about real life experiences on both iOS and Android platforms.

It requires a single developer to build a native experience for both platforms without the need for either Java/Kotlin or Objective-C/Swift.

With a single codebase, the developer can focus on delivering an amazing user experience.

3. Instant Reload, Fast Refresh, and Plays Well With Modern Debugging Tools

Right from your ability to use your preferred text editors to avoiding IDE that you do not like, there’s a lot React Native has on offer. Whether your own choice is visual studio code or vim, then stick with it.

Not forgetting that Fast Refresh is enabled by default. Remember that there’s Chrome or Safari’s developer tools also, which you can also use.

Just make changes to your app from within it, and you can see the changes in seconds.

4. The Flexibility of React Native

One aspect of React Native that has increased people’s love is the ability to code natively outside of React Native. You are allowed to work on platform-specific codes.

Imagine being able to compile a native iOS app with React Native. Still, the features are programmed in either Swift or Objective-C. Whatever you cannot achieve using React Native, you can employ other frameworks to accomplish the same.

In essence, React Native delivers a frustration-free experience due to its flexibility. From the first look, this might appear trivial until there’s a need for it arises.

5. Existence of a Thriving and Active Community

React Native has grown over the years, and with it has come a thriving community of passionate developers. As of February 2019, React Native has over 2,200 developers contributing to its codebase on Github.

In a 2019 survey conducted by Stack Overflow, developers voted React Js as the most loved framework. It’s one of the foundational elements of React Native,

Moreso, the React Native developer community is growing, and this is one of the strengths of the framework.

Final Thoughts

Today, the React Native framework’s quality is being attested to by its utilization by the world’s biggest tech companies.

Finally, there’s rarely any developer out there that is not impressed by the framework. It’s one that many love, and we hope you’ll tend to love it soon if you don’t already.